Credit Card Payments How-to Guide

Credit Card Payments Guide

Credit Card payments are now available for Verified Customers on our website. If this is your first time making a purchase, you will only be able to check out using the E-Transfer payment method until you become a Verified Customer.

How to Verify Your Account

New Customers

The process for becoming a verified customer is simple. Simply complete one successful order on our website using E-Transfer, and you will automatically become a Verified Customer.

Our system will automatically send you an email notifying you of your account verification, and notify you that you have unlocked credit card payments.

Existing Customers

If you are already an existing customer and you have at least one completed order, then your account will automatically be verified. Make sure that you log in to your existing account before checking out, and you’ll see the option for using credit card payments at checkout.

IMPORTANT: Billing Information

After you have completed your payment, you will recieve an automated email with important information for your credit card bill. This automated email will inform you of three important things:

  1. Our billing descriptor, which will change periodically. The billing descriptor is what you will see as our company name on your credit card bill. Please make sure that you keep this for your records to remove confusion when your credit card bill arrives.
  2. Your transaction ID. This ID is different than your order number, and is used for matching your credit card transaction to our backend software. If you ever have an issue with your credit card bill, please contact our support and provide your order number and transaction ID.
  3. Your total amount charged for your purchase

Please make sure that you make note of all three of these items. If you ever have any issues with your credit card payment, please contact our support first before calling your credit card processor. Reach customer support by emailing us at [email protected].

Credit Card Processing Fees

Please be advised that a 3% service fee will be automatically applied to all orders that are placed using a credit card. If you would like to avoid fees, we reccomend using the E-Transfer payment option at checkout.

Credit Card FAQs

There are three reasons why you do not see the option to pay for credit card at checkout:

  1. You aren’t logged in to your account. Log in by visitng the my account page.
  2. This is your first time ordering at Native Smokes 4 Less. This means that you are not a verified customer. To fix this, place your first order using E-Transfer. Upon completing your order, you will automatically recieve an email granting you access for credit card payments on all future orders
  3. If you have placed at least one successful E-Transfer order in the past and you have logged in to your account but still don’t see the option for credit card payments at checkout, email customer support at [email protected] and ask to be verified

On your bill, you won’t find any mention of Native Smokes 4 Less. This is because our system uses a number of different billing descriptors. In order to know what to look out for on your credit card bill, you will recieve an automated email from our system that mentions the following:

  • Our billing descriptor, which will change periodically. The billing descriptor is what you will see as our company name on your credit card bill. Please make sure that you keep this for your records to remove confusion when your credit card bill arrives.
  • Your transaction ID. This ID is different than your order number, and is used for matching your credit card transaction to our backend software. If you ever have an issue with your credit card bill, please contact our support and provide your order number and transaction ID
  • Your total amount charged for your purchase

Make sure to check your email after every credit card purchase to know what billing descriptor was used for your order.

If you have a billing issue, please contact our support team first before calling your credit card company. We will resolve your issue for you ASAP.

If you do choose to call your credit card company and reverse the charge, your Native Smokes 4 Less account may be permanently terminated and you will no longer be eligible to place another order.

If you were billed twice for your order, please contact our support team first before calling your credit card company. We will refund one of the payments for you ASAP.

If you do choose to call your credit card company and reverse the charge, your Native Smokes 4 Less account may be permanently terminated and you will no longer be eligible to place another order.

Please contact our support team and we will get back to you within 24 hours. Alternatively you can access our live chat by clicking the orange chat icon at the bottom right hand corner of our website.